FAQ / HELP / BETUS CASINO

  1. 1. I’ve put down more chips than I want to bet, how do I remove the extra chips?

    To remove the extra chips, simply hold the SHIFT key and while using your mouse, click on the chip amount you wish to remove from the table.

  2. 2. Why does Double Exposure Blackjack have different rules that regular blackjack?

    Double Exposure Blackjack has an overwhelming advantage for the player. As a result, the game designers changed some rules to make it more competitive. You can read the full rules by logging into your account an opening the game.

  3. 3. Does bonus play in the casino affect my requested payout?

    As long as you have met the required roll over and any other conditions of the bonus at the time of issue, this will not affect your requested payout. Any Unused casino bonuses will be removed if a payout is requested.

  4. 4. Who provides the casino software that BetUS Flash Casino uses?

    Digital Gaming Solutions, more commonly called DGS provides our flash casino software.

  5. 5. Do I need to open a separate account to play in the casino?

    No! You can use your sportsbook account. As soon as you create an account with BetUS.com.pa, you will have access to the casino.

  6. 6. What kind of tournaments does the BetUS casino offer?

    We offer daily tournaments including roulette, video poker, blackjack, and three-card poker. We also offer special multi-player blackjack tournaments; please check our tournament schedule for dates and times.

  7. 7. How do I register for a casino tournament?

    1. Login or sign-up now!
    2. Go to the Casino Page and click on the Tournaments tab.
    3. You will see the next available tournament. Click on register. You must register at least one day before the tournament is due to start.
    4. Each entry into one of our regular tournaments charges a small buy-in to play, and should you run out of chips, you can rebuy to replenish your chips.
    5. On the day of the tournament, log into your BetUS.com.pa account.
    6. Go to the Casino Page and click on the Tournaments tab.
    7. Click on the Play Now to start playing!
    8. The players who finish with the most chips will be credited their tournament prizes directly to their casino account within 24 hours.
  8. 8. How soon after the tournament finishes will it take me to receive my winnings?

    Prize money from multi-player tournaments is paid within minutes after the tournament finishes. Please note that sometimes you will need to log out and log back in to see your winnings. Daily tournament winnings are credited to your account within 24 hours.

  9. 9. Do I need to play all of the hands in the tournament to qualify for a prize?

    Yes, you must play every hand.

  10. 10. Can I rebuy into the tournaments?

    Yes, you can rebuy but the chips won’t be accumulated. You must still play the minimum number of hands to qualify for a prize.

  11. 11. How many winners are there in your tournaments?

    The top 10 players will receive a prize.

  12. 12. What percentage do you payout on your casino games?

    It varies from game to game but the overall payout percentage in our casino is 97.5%.

  13. 13. Your casino says I need the latest version of the Flash Player, where can I download that?

    Click the following link to go to Adobe’s website, where you can download the latest version.
    http://www.adobe.com/products/flashplayer

  14. 14. Enabling Adobe Flash in order to access Casino Bonuses & Tournaments

    If you’re using Google Chrome on a Windows PC or Mac, please follow these instructions:

    1. In the address bar, type chrome://settings/content to open the content settings screen.
    2. On the content settings screen that appears, find the Flash Player listing. Check the status.
    3. Select Allow sites to run Flash, then click Done.
    4. Close the Content settings screen.

    If you’re using Internet Explorer on a Windows PC, please follow these instructions:

    1. Click the Tools icon in the upper-right corner of Internet Explorer. (The icon looks like a gear.)
    2. In the pop-up menu that appears, click Manage Add-ons.
    3. In the dialog box that appears, select Toolbars and Extensions.
    4. In the list of Add-ons, look for “Shockwave Flash Object” (another name for Flash Player). In the Status column, check to see whether Shockwave Flash Object is disabled. If it is disabled, click the row for Shockwave Flash Object to highlight it.
    5. In the lower-right corner of the Manage Add-ons dialog box, click Enable.
    6. Close the Manage Add-ons dialog box.

    If you’re using Microsoft Edge in Windows 10, please follow these instructions:

    1. Click the "..." button to access the Edge menu.
    2. Select the Settings menu item.
    3. Scroll down to the Advanced Settings section and click the View advanced settings button.
    4. Locate the Use Adobe Flash Player section and toggle the switch on to enable Adobe Flash Player.
    5. Refresh your web page or open a new browser tab.

    If you’re using Mozilla Firefox on a Windows PC or Mac, please follow these instructions:

    1. Choose Firefox > Tools > Add-ons.
    2. Select Plugins.
    3. In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status that appears to the right of the plug-in name.
    4. Select Always Activate.
    5. Close the dialog box.

    Once you’ve properly enabled Adobe Flash Player on your web browser, you should be able to access our online casino and our ‘Bonus’ section as you normally would.

    However, you can also attempt the following on Google Chrome:

    When accessing a site on Google Chrome, next to the URL, you'll find a symbol that looks like a lock next to the word 'Secure'. If you right-click this icon, you'll receive a sub-menu where you can also allow Flash to run on that particular site you're already on. If you don't see this symbol, simply click on the empty space before the 'http' in order to open this sub-menu. Additionally, please make sure that 'Pop-Ups' are set to 'allowed'. Make sure that you're logging into Google Chrome under your own Google account.

    If you're still unable to access our online casino and have followed the instructions above, please add these sites to the list of sites "Allowed" to run Adobe Flash Player (this option is normally found under the Adobe Flash Player settings):
    http://casino.betus.com.pa/
    https://flashcasino.betus.com.pa